Previously Used John Hardy Kawung Flower Cuff Bracelet, John Hardy Bracelet, John Hardy Jewelry

Frequently Asked Questions

How Do you I contact the store for any concerns or questions ?

We respond to the buyer via emails
Please allow us to respond the same day!
We do not have instant chats but we do respond the same day
inquiries made after 10pm Eastern Time we will respond the next day.

How do I return a high value item?

Certain High Value items require for the shipping label to be insured . Therefore on case by case basis we may initiate a free return label . Items need to be shipped via Shipping box.

How long does it take for me to receive a refund ?

PLEASE READ BELOW SO BUYERS GET CONFUSED REGARDING THE LOGISTICS

WE ISSUE A FEFUND BACK TO THE BUYER VIA ETSY . YOU WILL RECEIVE AN EMAIL ALERT IMMEDIATELY FROM ETSY THAT WE RELEASED THE FUNDS . YOUR FINANCIAL INSTITUTION WILL RECEIVE THE CREDIT POSTED FROM ETSY

WE DO NOT CONTROL OR HAVE ACCESS TO ANY FINANCIAL INFO YOU HAVE USED , YOUR CREDIT IS ISSUED DIRECTLY FROM YOUR FINANCIAL INSTITUTION. WE DO NOT CONTROL YOUR FINANCIAL INSTITUTION PROCESSING TIME .
SELLERS RECEIVES FUNDS FROM ETSY and when refunds are issued we release it back to the buyer via Etsy . Etsy secured terminal releases the funds back to the financial institution the buyer used !
The immediate alert email confirms we issued the refund !

Sizing details

We are very specific regarding sizing
if you received an item and its not the right size
please contact us we will address your concern , initiate a quick expedited returns, We strive for the best customer service for our buyers and clients

Care instructions

Knitted or crochet items must be washed professionally and with special care

Gift wrapping and packaging

All of our jewelry items are always shipped boxed with a jewelry box .

Custom and personalized orders

If a buyer has a custom order or a custom size
it can't be returned . Therefore communication is very important
certain custom orders a buyer has an option to approve the item
prior to the customization so please ask for more information

What is your policy for Knitted and crochet items

Our knitted and crochet items are unique
Our custom made to order items are always made first and than the buyer receives images of the items actually made for them!
Our images are never edited or enhanced
So no buyer pays for an item they did not view !!
Items that need to be made and required 5 days or more the images of the item is shown and the same pattern and yarn is used
WE do not accept returns for hand made accessory that was worn and used . If any buyer has an issue please contact us and not wear the item and decide to return . We can't sell used accessories

Do you offer a guarantee for certain items?

Designer ESTATE , PRE OWNED ITEMS have a GUARANTEE
please be advised of the following
1. ESTATE items designer brand are authenticated via Professional Jewelers , bench Jewelers and also Gemology inspection .
2. BUYERS receive as many images as they wish for the item !
Serious buyers understand authentication is via jewelry professionals and credible verification
3 ESTATE items are not verified through the designer for FREE walk in ! And buyers who claims to do so take advantage of our store policy and buy in order to return . WE DO UNDERSTAND the product we sell and jewelry items are verified professionally via expertise not a walk in via retail and this is why a guarantee is provided and it will include repairs .

What are the On Line business hours for your store?

Our on line business hours are from 11am -6pm Eastern Time 7 days a week
We respond to all inquiries the same day! ( buyers please check emails )
Inquires after 10pm we will respond the next day .
We do not have instant chats
for security reasons we will also respond to the buyer email